This policy explains what information Zavi Foods (“we”, “us”) collects when you use our website to order food, how we use it, and the choices you have.
1. Information we collect
- Account details: your name, mobile number, optional email address and a password (stored only in encrypted, hashed form, so we can’t see it).
- Delivery details: the addresses and landmarks you enter, and the map location (pin) you choose for each address. If you tap “Use my location”, your browser shares your current location with the page so we can place the pin; we only use it with your permission.
- Order details: the items you order, your choices and add-ons, notes you add, the delivery fee, totals and the order status.
- Messages: anything you send us through the contact form.
- Technical data: a session cookie that keeps you signed in, and your cart, which is saved in your own browser until you order.
2. How we use your information
- To prepare and deliver your orders, work out the delivery fee from the distance between our kitchen and your pin, and check whether you’re inside our delivery area.
- To contact you about an order, for example by phone or WhatsApp to confirm it.
- To send order updates by email, if you’ve given us an email address.
- To keep your account, saved addresses and order history so you don’t have to re-enter them.
- To keep the website secure and prevent misuse.
We don’t sell your personal information, and we don’t use it for advertising.
3. Who we share it with
- Our delivery staff see your name, phone number, address, landmark and pin so they can deliver your order.
- Google Maps: the maps on our website are provided by Google. When you use them, Google receives map requests and the location of your pin, including to calculate driving distance. Google’s use of that data is covered by the Google Privacy Policy.
- Service providers that host our website and send our emails, only as needed to run the service.
- Authorities, if the law requires it.
4. Cookies and browser storage
We use one essential cookie to keep you signed in, and your browser’s local storage to remember your cart. We don’t use advertising or tracking cookies.
5. How long we keep it
We keep your account and saved addresses until you ask us to delete them. We keep order records for our accounts and to handle any questions about past orders; if your account is deleted, those order records remain with the delivery details they were placed with.
6. Your choices
- You can update your name, email, password and saved addresses at any time in My account.
- You can ask us for a copy of your information, or to delete your account, by contacting us (details below).
- You can turn off location sharing in your browser and type your address instead.
7. Security
Passwords are stored hashed, the website uses secure connections, and access to order data is limited to our team. No system is perfectly secure, so please use a password you don’t use elsewhere.
8. Children
Our website isn’t intended for children under 13, and we don’t knowingly collect their information.
9. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
10. Contact us
Questions about your privacy? Contact Zavi Foods at hello@zavifoods.pk or +92 311 0044825, Zavi Foods, G7, Islamabad, Pakistan, or use our contact form.